Frequently Asked Question

Most of the products listed on the site are already manufactured ahead of your order, nevertheless, there are still some preparations that need to be made before shipping the order, such as plating’s, QC, packing’s etc..

We are asking for the following time frame for processing in-stock orders:

$100 - $199 up to 2 working days.

$200 - $499 up to 4 working days 

$500 - $999 up to one week.

$1000 - $1999 up to two weeks.

$2000 and above up to three weeks.

Yes, the items are made from 925 silver and each item has 925 stamp.

Order of in-stock items in the total sum of $299 receive free shipping.

Order of in-stock that are less than $299, will be charged $20 flat rate.

Gold plate (1/2/3 microns), Silver plate, Rose gold plate, rhodium/black rhodium, and PVD plates.

 Order of in-stock items in the sum of $1,000, receive Free Shipping + instant 15% single discount.

 Orders of in-stock items in the sum of 2,999 and above, receive free shipping + instant 20% single discount.

Yes, we are shipping worldwide and the main forwarder will be FedEx. Kindly note that for a few countries, we’ll be using UPS. In addition, a tracking number would be provided to you via email, as soon as the package is shipped.

Yes! our in-house jewelry designers are ready to help you with the designs you'd like to develop. Please email us with the request for custom designs, and our team will guide you with the steps. The MOQ will be 200pcs per design for the first order only. You can use different plating options within the 200pcs. Sampling stage lead time would take approximately 2-4 weeks, and a mass production lead time will be 6-8 weeks.

Yes, each country will have an additional duty tax which you will need to pay once the package received, the costs of these taxes vary between each country and not related to KS.

VISA, Master Card, PayPal, and Bank transfer.

For instant support simply click on the WhatsApp banner on top of our site. Furthermore, you can always send us an email and one of our representatives would be glad to assist: [email protected]

Please “Log in” into your account and you will find the page that you can edit your shipping address, phone number and other details.

Yes, we'll be glad to it! Please request the pictures of your order via email once the order has been placed and paid.

Certainly, our site is protected by a custom website Firewall solution that functions as a perimeter defense for our website.

Yes, in order to do it you have to become a Wholesale VIP. As soon s you placed a total of $1000 order in one bill, you’ll be entitled to become Wholesale VIP.

Follow the next link to learn more about our VIP wholesale account privileges:

https://www.ks925jewelry.com/jewelry-wholesale-account.